Here are a few frequently asked questions
You can scroll down to find relevant questions.
What is the system requirement?
Any device that connect with Internet like smartphones, tab, iPad or laptop. This is online point of sale (POS) system so definitely you are required WiFi at your shop or on your devices.
If you prefer to add on desktop application ( you need PC/laptop)
Hardware requirement:
- Windows 7, Windows 8.1 or Windows 10
- 2 GB RAM
How can I get help for installation?
Actually, this is not like desktop application that required to be install. All you need are :
- Know URL/web address.
- Sign in into your system.
If you prefer to add on desktop application ( you need PC/laptop)
- Online remote control desktop (requires internet connection)
- Onsite installation (Transportation charge may be apply)
Hardware requirement:
- Windows 7, Windows 8.1 or Windows 10
- 2 GB RAM
Is there any IT support charge in case of trouble?
Support is always free, and can be done thru:
- online remote dekstop (requires internet connection)
- phone call or video call
- attending the setup at your place (with transportation charge)
We usually reply within 3 hours of any report, and will attend the problem within 24 hours.
Is there any demo system that can I try?
Yes it is available. Just click this link https://appcili.com/demo-system/
Is there any reference like video or user manual that I can access?
Sure. You can choose either watching tutorial video or download user manual:
Where can I find further information about this POS system?
You can contact us, here the link of contact information : https://appcili.com/contact2/
Can I still produce a receipt even though I do not have a printer?
Fortunately, you are still able to generate receipt even you are don’t have or bring any printer. This is because system allow you to generate receipt and send it through WhatsApp application that mean it is paperless.
Can my customers sign in to the system to see the order history they have made?
Yes, definitely can. Your customer can sign in into the system to book a service and view later their payment or service history.
Does this system have an account function to manage the cash flow in the business?
Yes, it is available. You can generate new account, trace business transaction, cash check enable and last but not least, you also able to generate payment due list.
Is this system able to generate reports such as business summary?
Yes, this system will allow you to generate business summary, income statement, balance sheet and graphic report which is you can view your business performance in easy way.
What is mean by monthly payment: RM55 per month if I choose the enterprise pack?
The term of payment by monthly is you need to pay RM 55 per month but the minimum month which we allow is three (3) months. Hence, if choose to purchase Enterprise Package, you need to pay RM 165 (3 months) and RM 100 (setup cost), RM265.00 in total.
How long will it take for the system to use up to 1GB capacity?
Roughly 1GB of use is for a year or more if you do not upload any images. In case if you are already use all 1GB, you able to top it up by RM55/1GB.
What is the difference between basic and enterprise packages in terms of system features?
Definitely if you purchase enterprise package, you able to use full function but different to basic package:
Basic Package
1) RM100/year include setup cost
2) Only one user each level. admin(1), manager(1), staff (1).
3) There is no “log” function
4) Company/branch : limited to one only
5) Account: limited to 30 accounts
6) Disable function : payment & voucher, quotation, google sheet.
7) Not available function : customer can sign in into system.